Road side vending of Tea and Coffee

Yesterday I saw this initiative by Brooke Bond on a busy intersection in the city. The guy was vending hot tea and coffee to people on the move. I spoke to him and had a cup of tea which was very good ...

People have been speaking about redefining your competition; here an organized player not only acknowledges competition from street vendors but also goes down to compete with them. It creates a very good touch point directly with consumers, which could be leveraged to strengthen the brand....

Shopping habits are changing ?

I was wondering if our shopping habits have changed ? Especially in the context of grocery buying....

If today you were to ask a typical married male the prices of various grocery products my guess is that he would be able to give more accurate answers than a similar profiled person a generation back.

The reasons would be the fact that as many of us shift to buying from organized retail, grocery buying which used to be in the exclusive domain of the lady of the house has also shifted and now has become a sort of joint family activity

This has implication for marketers as till now for many categories communication has been targeted at the house wife, but when the buying habit shifts should the focus of communication also shift??

Credit Card usage in India

Read an interesting bit of news that use of credit cards is going down, and that of debit card increasing link

People belonging to a generation before were strictly against debt, the saying "keep your legs within the blanket" which meant that live within your means was what they believed in... But the younger generation , was thought to be the one which did not seem to care much about swiping the card and making purchases. Spend today and pay later was seemed to the order of the day..

But the data from RBI, shows a different picture, consumers not using their credit cards and moving on to debit card use. Is it just a blip and consumers would again switch back to their credit cards is something which needs to be seen, but maybe the consumer is also getting smarter in realizing the high interest rated being charged....

Link to my article in Economic times on Managing Customer Expectations

Sharing the link to my article in Economic times on Exceeding Customer Expectations, Link

Car Sales and Production Delays

Last few months have been really good for the car Industry, we have seen record sales happening(July saw a 38% growth). With India becoming the fastest growing automobile markets in the world, this is in the backdrop of the sales stagnating in the US market. The growth is fueled by the series of new models launched by car manufacturers, especially in the B segment of the market, demand from rural markets, and with the Indian market entering the beginning of the festive season I think the next few months are going to be even more exciting for the automobile industry. Most of us get into the serious shopping mode only during the festivals and companies also wait to launch best of their schemes during this period, or is it the other way round ...a chicken and egg situation!!!!

But what surprised me was the news that both Maruti & Hyundai will not be able to match the demand due to capacity constraints. It is a window of opportunity for the many other players in the market who have always been wanting to get that extra market share, but seeing it from the number one and number two car makers in India, seems strange, because this growth is something which has been happening for some time now and suddenly you do not have production to cater to the demand?? Loyalty for a brand is good thing to bank on , but how long will someone wait for a car , especially in an era where we have got used to the off-the-shelf availability across many categories.

And once a consumer switches and picks up a car from some other manufacturer , he may never give you another chance. I think Maruti & Hyundai need to watch out ...

Brand India - Impact of CWG Scam and Super Bug Controversy

The last few weeks have been bad for Brand India, and the reasons being the way Common Wealth Games are been handled and the Super Bug origin theory.

Coming to the first issue of the Common Wealth Scam, though the full reports are awaited and like many other scams they might also be pushed under the carpet after the conclusion of the games. But the impact that this scam on the overall image of the country is a very high price to pay , and hopefully we should be able to salvage some pride by conducting the games successfully. It is shameful that our neighbors used the opportunity of hosting the Olympics to showcase the country's entry into the next league and our people here .......

Coming to the second controversy, attributing the origin of the super bug to India, and even naming it after the capital New Delhi-Metallo -1 (NDM-1) is something which will again go a long way in damaging the reputation of the country. There are many sides to this story and maybe it might turn out that the reports were doctored to suit the interest of a few companies or people in other countries, but my feeling is that the damage is done.

Both these incidents reinforce the idea of India being a corrupt and developing nation with poor facilities is not a good news on the 64th Independence day.

Link to my article in Economic times on companies innovating for Indian consumers

Sharing the link to my article in economic times on companies innovating for Indian consumers, link

Successful Marketing is Easy in ....Hindsight

It has been said the strength of a great idea lies in its simplicity.

And we can similarly about successful marketing - ideas, campaigns and products. Once it has been successful, it is very easy to go back, dissect it and decide why it was successful,,

The other day I was having a similar discussion, when some one came up with a short one-line explanation for the success of CCD (Coffee Cafe Day), how it started as a small cyber cafe in Brigade road in Bangalore and has close to a 1000 coffee shops today. The idea was to provide youngsters an option between a pub and a typical Darshini (a quick service option in Bangalore). A simple idea with a lot of potential.

The only alternative coffee lover had before CCD was the Indian Coffee house , which today, interestingly has a very specific segment of people who come there, anyway that is another story by itself..

For CCD the timing also helped, because we had the young crowd take over the country including the coffee shops, with high disposable income and so on.... (people interested in knowing more about CCD's success can read BT's cover story, link), and rest all as they say is history.

CCD's success, is also because of the vision and risk-taking capacity of an entrepreneur to bet on a future he believed in. Because, in 1996 if anyone were to be told that there is a potential for Asia's largest chain of coffee shops in India , with coffee selling at a price 10 times more than what one can get in the next-door Darshini ....

So though it is easy to talk about success ingredients 20 years after ... think the challenge lies in identifying it well before others do and hang on to it..

Simple..Yet Difficult

This post is triggered by a sad event, the death of seven month old child of our gardener. What was more painful for us was that the death was caused by 'Simple Diarrhea', which is something which is not unmanageable.

But the fact of the matter is that the 'Simple Diarrhea' is the second leading killer of children in the world. Just to emphasize the impact of these so called simple preventable diseases,

With over 240 million children under the age of five, India contributes 25 percent of the world’s child deaths….. It is believed that easy measures could prevent 90% of diarrhea deaths, 62% of pneumonia deaths, 100% measles deaths 92% malaria deaths, 44% HIV/AIDS deaths and 52% neonatal fatalities. For example, Simple measures like exclusive breastfeeding for six months can prevent child deaths by a good 16%.......(Unicief India)

And, the task itself is very simple, communication, when I hear about diarrhea the first thing which comes to my mind is the communication which used to aired by Doordarshan on what needs to be done, the simple things like giving the child water and salt combination, or tender coconut water and so on. I fear that that kind of communication has been lost in the deluge of channels and programmes these days. For people interested in knowing more about prevention of diarrhea should visit, http://rehydrate.org/

In the book The Checklist Manifesto, author Atul Gawande explains how following simple steps or checlists can in a host of issues rirght from handling an aircraft in the event of an emergenecy to help bring down infection levels in Hospitals. The more interesting study which he quotes in the book is the role of simple hand washing with soap in Karachi slums leading to a 52 percent drop in the incidence of diarrhea, 48% fall in cases of pneumonia...and when others things remained more or less same.

I am sharing these thoughts here as I feel that the domain of marketers in India in much wider than any other place , as it includes rural India and the huge number of urban poor and we can do a lot by simply improving communication and helping bring in social change....

Mother Pious Lady- The book on Understanding India

Was reading Santosh Deasi's 'Mother Pious Lady Making Sense of Everyday India, and thought that I should share something about the book. This is not a formal review per se, but more of the first-cut thoughts on the book, which I am doing because I have liked the book immensely and want others to read it..

The name is a bit deceptive , Mother Pious Lady , will not play spoil sport and explain what it means, but spread across 14 chapters and 380 pages , the author shares more than 100 small articles which he had written over a time in various newspapers on India. Each of them not more than 3 pages in length.

The topics are varied, from writings on the street food in the country to Indian Traffic. The best thing in his writings is his ability to see meanings in ritual and practices which one has been following for a long time, he provides us with a different lens to understand ourselves.

To give an example from the book, the author writes about the meaning of thali in one of the write-ups, by drawing analogies between thali and the pluralism which exists in our society, and how it contrasts with the western society. How thali is able to accommodate all in one go. According to him thali tells the story about the Indian ability to create harmony out of discordance and find pleasure in chaos.

Though the number of topics which have been covered can be seen as a strength, it also lends some weakness, because at times one feels not all articles are equally good. And even the common binding thread feels weak in some cases, but then overall the compilation is a good read. And a final word, this book is not one of those which you would want to read cover to cover , in fact I think one can derive more pleasure if it were to be read slowly and randomly.