I read two editorials , one in the economic times and the other in business standard , both of them spoke about the service standards in the country. One spoke about how the levels had improved in the last few years and the other one spoke of how he felt that consumers today are switching back to the old PSUs for they are finding them better than private counter-parts in terms of service delivery. Another striking fact was that in both the articles the authors spoke about similar examples, It is for the readers to judge and which one matches with their experince....
Link to both the articles
The case for limiting the firm size, Link
A Quiet revolution in service delivery? Link